Under general supervision operates soft panel telephone and personal computer with Windows application and applicable software applications in order to assist customers with new registrations or updating existing registrations; assists customers from an assigned queue of calls emails and/or chats; independently conducts interviews to determine customer needs (e.g. registration; referral to partner services or other program areas); refers customers to support services and programs (e.g. Work Opportunity Tax Credit [WOTC]; Ohio Job Insurance/Unemployment Insurance [OJI/UI]; Vet Services or OhioMeansJobs [OMJ] Centers) via phone chats and/or email; makes entries in additional systems (Advancement through Resources Information and Employment Services [ARIES] or OJI) and follows up to ensure activities are completed; serves as team member for Career Coaching feature of OhioMeansJobs.com; assist job seekers understanding next steps pertaining to OMJ activities; registers new applicants or updates previous applications for employment using ARIES; interviews job seeker to determine personal and work history in order to assess skills aptitude physical limitations job interest and readiness; develops mutually agreed upon employability plan to access employment/training opportunities and to address barriers which may negatively impact successful job outcomes; instructs and informs job seekers on labor market information and how to access employment opportunities; uses OMJ site to match job seekers and employers based on needs and requirements; contacts job seekers regarding job referrals to employment opportunities; responds to job seeker concerns regarding appropriateness quality and number of job referrals; contacts job seeker to track and enter appropriate placement information in ARIES; records and maintains ongoing account of service activities provided to job seeker on appropriate screens in ARIES (e.g. case management); identifies post-employment training opportunities; provides guidance to customers (e.g. registration; create; post and/or upload resumes; career profile assessment); assists employers job seekers youth and workforce professionals to understand intent and scope of account services and other options to meet the specific needs; researches and responds to inquiries and complaints; provides technical advice to aid customers in decision making.
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